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Delivery Options/Costs
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Costume Sizes
Privacy Statement & Security
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Here at Staggerin we have many years of fancy dress experience – and not just as a business, we all love a good party as well! Coupled with our friendly and helpful attitude this makes our staff the perfect people to turn to for advice about any aspect of fancy dress. We all have excellent knowledge of our products and are full of ideas if you are struggling for inspiration!

Get in touch with us if you have any questions we can help you with or if you have any feedback on our products or service – we are always striving to offer the best service possible and any comments you have will help us achieve this.

Contact Us

If you live locally to one of our shops the best way to get in touch is to visit us at the shop. We always enjoy meeting our customers and its great fun spending time with someone and helping them choose the perfect costume. 

Our despatch centre is not open to the public, however if you live locally to one of our shops you can call us directly at the shop and we can order the item(s) for delivery to the shop and you can pick it up from us. Please be aware this wont necessarily be for next day collection. If you wish to send your order to us the address is:

Staggerin’
23 Woodthorpe Road
Ashford
Middlesex
TW15 2RP

Staggerin Retail Shops: Our shops in Ashford and Twickenham have a selection of the purchase costumes and accessories you see on our website, although we aren’t able to stock all of them so call for availability. We also have a wide range of hire costumes

Staggerin Ashford

Staggerin' - "Fancy Dress to Impress"
23 Woodthorpe Road
Ashford
Middlesex
TW15 2RP

Sales/Enquiries: 08700 11 7550
Email: ashford@staggerin.com

Opening Hours: Monday - Friday 10am - 5.30pm, Saturday 10am - 5pm

Find us on Multimap: Here

Staggerin Twickenham

Staggerin' - "Fancy Dress to Impress"
40b Heath Road
Twickenham
Middlesex
TW1 4BZ

Sales/Enquiries: 08700 11 7550
Email: twickenham@staggerin.com

Opening hours: Monday to Friday 10am - 5.30pm, Saturday 10am - 5pm

Find us on Multimap: Here

56 Surbiton Rd
Kingston
Surrey
KT1 2HT

Sales/enquiries: 08700 11 7500
E-mail: kingston@staggerin.com

Opening Hours: Monday - Friday 10am - 5.30pm, Saturday 10am - 5pm

Fins us on Multimap: Here

International Contact Details
International Sales/Enquiries: +44 (0)1784 253107
Fax Order Line: +44 871 661 2185
Fax: +44 8700 11 7660
Post: Staggerin’, 23 Woodthorpe Road, Ashford, Middlesex, TW15 2RP. United Kingdom

Payment methods
In-Store: Within our retail stores we can, in addition to cash and cheques, accept all major credit and debit cards including Visa, Visa Delta, Mastercard, Maestro, Visa Electron and Solo. We also accept American Express.

On-line: Payment can be made on-line via our secure server. We work hard to protect the security of your information during transmission and our site uses the strongest commercially available level of encryption: 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone other than Staggerin’. As you enter the checkout section of our site the padlock symbol in the bottom-right of your browser will confirm that you have entered our secure area.

We accept all major credit and debit card payments. These include Maestro, Solo, Visa, Visa Electron, Visa Delta and MasterCard.

All cheque payments are payable to Staggerin’. Please note that mail orders paid for by cheque will not be despatched until the cheque has cleared which can take up to 7 working days.
All cheques to be sent to: Staggerin’ Accounts Department. 23 Woodthorpe Road, Ashford, Middlesex, TW15 2RP.

When will I get my order?
If you need your products by a specified date, please tell us when placing your order. We endeavour to despatch all non Special Item orders within 1–3 days but please allow up to 10 working days for delivery.
Special Order items will have individual delivery times listed within the “More Info” of each product. As a rule of thumb, items with “R” prefix product codes (e.g. R15915) will be despatched within 10 working days and items with “F” prefix product codes (e.g. F203278) will take up to 21 days. All other items will be despatched within the standard 1-3 days as quoted above.
If for any reason, we cannot supply items within the specified delivery time, we will inform you of an equivalent product which is available immediately and the expected delivery date of the original item. Split orders will only be charged for one delivery (if applicable). You have the right to cancel your order at any time prior to despatch with no obligation.

Seasonal delivery
With Halloween becoming ever more popular, many of the character and higher quality costumes sell out fast. If you are caught last minute, drop our team an email to see what is still available – with clever accessorising, you can achieve a really unique costume that no one will have.

But as ever, the main advice is to order early to avoid disappointment. As a guide, when you hear that Royal Mail is struggling with volumes & delivery, we will be too! Christmas order cut off will be posted here later in the year.

How much does delivery cost?
UK Delivery Is FREE! Our free UK delivery is valid for any size order however large or small, to any UK postcode including Northern Ireland, Channel Islands and all BFPO addresses.
We usually use Royal Mail 1st Class Service for all “free delivery” orders although some large or bulk orders may be sent via an independent carrier or Royal Mail Parcel Service (Parcelforce) at no charge.
Additional delivery options are available at checkout if Royal Mail 1st Class is unsuitable or if your requirement is urgent.
BFPO: British Forces Post Office Deliveries
We extend our FREE delivery to HM services BFPO addresses. All parcels to BFPO addresses are delivered to Mill Hill in London before worldwide distribution and our delivery timescale guarantees are to this point only as the BFPO network does not hold any Royal Mail scanning equipment.

FREE UK Delivery
Despatch usually within 1 – 3 Days depending on demand. “Special Order” items may have a longer despatch time - please see individual items for delivery times.
Delivery usually takes 3-5 working days from point of despatch.

PRIORITY DESPATCH - Jump the Queue! £3 charge.
Please note that this is not a next day delivery service...

Your order will be given priority treatment by paying this extra fee. Provided we have received your order on-line before 12 Noon (Mon-Fri) it will leave us the next working day. If you order at the weekend your order will still be given priority treatment, but depending on demand, it may not be despatched until Tuesday.

Please be aware that unless a “Special Order” item is physically in stock in our warehouse, priority despatch will NOT speed up the despatch, each item has an individual delivery time listed within its “More Info” box.
PLEASE NOTE: Delivery usually takes 3-5 working days from despatch

GUARANTEED 48 Hour Delivery* - Before 12 noon. £9 charge.
*Please note that this service has some postcode exclusions, see below for more information.

Last minute invite? What! The party is this weekend!?! Catching a plane?... Whatever the reason, if you need the fastest of all services, this one is for you.
The Staggerin’ Guaranteed 48 Hour Delivery uses the Royal Mail Special Delivery Service, which guarantees next day delivery of your order.
To apply for this service, orders with must be placed online before noon.
A signature is required on delivery so please ensure that someone is at the delivery address to avoid the package being returned to the local sorting office.
Orders placed on a Friday using this service are NOT guaranteed 48 hours. Royal Mail guidelines state that Monday is the next working day, however for a surcharge of £2 we can guarantee a Saturday delivery before 12 noon.

 PLEASE NOTE: If you require a next day service please email us for stock availability to avoid disappointment

GUARANTEED 48 Hour Delivery* – EARLYBIRD! (Before 9am). £14 charge.
*Please note that this service has some postcode exclusions, see below for more information.

Our Earlybird delivery service proves popular with those working 9-5 weekdays. As both our 48 hour delivery services require a signature, the Earlybird option better suits households with no one around during the day. With any luck, you can sign for the delivery and not even be late for work!

The Staggerin’ Guaranteed 48 Hour Delivery uses the Royal Mail Special Delivery Service, which guarantees next day delivery of your order.

To apply for this service, orders with must be placed online before noon.

A signature is required on delivery so please ensure that someone is at the delivery address to avoid the package being returned to the local sorting office.

Orders placed on a Friday using this service are NOT guaranteed 48 hours. Royal Mail guidelines state that Monday is the next working day, however for a surcharge of £2 we can guarantee delivery on Saturday before noon

PLEASE NOTE: If you require a next day service please email us for stock availability to avoid disappointment

48 Hour Delivery Postcode Exclusions
Some places take longer to deliver to, and our Guaranteed 48 Hour Delivery Service may take up 96 hours to deliver. See the postcode exclusions below for more details:
For the most up-to-date details please refer to the Royal Mail website www.royalmail.com

Postcode Exclusion 1:
GUARANTEED 48 Hour Delivery* will actually be delivered within 48hours but by 5.30pm not noon. 

AB30-56 Aberdeen
IV21-28, 40, 52, 54 Inverness
KW1-14 Orkney
PA28-38 Argyll
PH15, 17-26  Perthshire
PH31-40 Perthshire
PH49 Ballachulish
PH50 Kinlochleven


Island postcodes 

HS1 Stornoway (Lewis)
HS3 Harris
HS4 Scalpay
HS5 Leverburgh
HS6 N Uist
HS7 Benbecula
HS8 S Uist
HS9 Castlebay (Barra)
IV41-51, 55-56 Skye
KA27 Arran
KA28 Cumbrae
PA41 Gigha
PA42-49 Islay
PA60 Jura
PA77 Tiree
KW15 Kirkwall Town
KW16 Stromness Town only
GY9 Alderney (Channel Islands)
ZE1 Lerwick (Shetlands)
HS3 Harris

Postcode Exclusion 2:
GUARANTEED 48 Hour Delivery* will actually be delivered within 72 hours (3 days) by 5.30pm on the last day.
 
GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands

Postcode Exclusion 3:
GUARANTEED 48 Hour Delivery* will actually be delivered within 96 hours (4 days) by 5.30pm on the last day. 

KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna

Special Delivery 9am not available in these areas.

Postcode Exclusion 4:
No EARLYBIRD Service Offered, GUARANTEED 48 Hour Delivery* will actually be delivered by noon. See standard GUARANTEED 48 Hour Delivery* - Before Noon service. 

AB30-39, 41-45, 51, 53-56 Aberdeen
AB52 Invenurie
HS1-9 Stornoway (Lewis), Lewis, Harris, Scalpay,
Leverburgh, North Uist, Benbecula,
South Uist, Castlebay (Barra)
IV All except IV1
KA27-28 Arran, Cumbrae
KW (All postcodes)
PA20-49 All
PA60 Jura
PA62-75 Colonsay
PA76 Mull, Iona
PA77 Tiree
KW15 Kirkwall Town
KW16 Stromness Town only
PH15-29, 31-40, 45-50 Perthshire
PH30 Corrour
PH41-44 Mallaig, Eig and Muck, Isle of Rum, Canna
PO30-41 Isle of Wright
TR21-25 Isle of Scilly
ZE1-3 Lerwick, Shetlands

Non UK Orders
All orders outside the UK will be sent via Royal Mail Airmail International Signed For or Parcelforce Worldwide. Postage for International orders will be charged at cost and Royal Mail International Rates can be found on the www.royalmail.com website. We will in all cases, work out the most cost effective way of sending your parcel.
As a rough guide an average costume weighs approximately 400g-750g, but please contact us if you wish us to confirm the exact price or wish to place a bulk order. We will automatically confirm delivery details via email if this charge is greater than £20.

Bulk Orders
Please contact us if you wish to place a bulk order as delivery charges may apply if your requirement is urgent.

Can I put products on back-order?
From time to time we do run out of stock lines. If a product that you require isn’t available immediately, we will inform you via e-mail or phone. If you wish to put the item(s) on back-order you may.

Substitution
Staggerin’ reserve the right to substitute your product with a similar choice if your chosen product is out of stock. Where time allows before despatch, we will contact you by email or by phone to give you the option of cancelling the order or accepting the substituted goods.

I can’t find what I’m looking for.
Try using one of our search tools.
A-Z Search: Choose the initial letter from the top A-Z bar for the theme, costume or accessory you are looking for. For example, clicking on “P” for “Pirate” will result in “Punk Wigs” as well as “Pirate Costume” and “Pirate Cutlass”.
Search Box: Type a full or part word of the theme, costume or accessory you are looking for into the search box and click on “Go” or press return. The exact, similar and related products will then be displayed. For your convenience, our search recognises part words so before you think we’re going mad, the word “ears” will also find several “bears”!
Please use the contact us button on the left hand bar if you have any problems finding what you want. We have access to many more items that are not displayed on-line and our team will be very happy to help you.

Can I return goods?
In-Store: We offer a no quibble 30 day money back policy. This returns policy applies to all goods purchased in our retail stores with the exception of wigs (this is due to hygiene and quality control). All items returned must have a valid receipt as proof of purchase. Customer returning items after 30 days may receive a credit note subject to the item(s) being returned or period of time over the permitted 30 days.

On-line: Our returns policy is simple! We have a no quibbles returns policy on-line which means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is unsuitable, faulty or you’ve simply changed your mind, can return it. Under the Distance Selling Regulations 2000 (SI 2000 No. 2334), the customer has a 7 day “cooling off” period from receipt of goods to cancel the order and claim a refund. The customer must return the item(s) to us unused and in original condition within 30 days for a prompt replacement, exchange or refund. Wigs cannot be returned for a full refund. Please speak with our team as we may be able to offer a credit note.

How do I return an item on-line?
Simply email us at dispatch@staggerin.com and one of the Staggerin Team will issue you with a Returns Authorisation Number that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Number (within 7 days of receipt) before sending anything back to us or we will not be able to process your return. You will need to include this returns number with your parcel, failure to do so may result in delay of any refund.

Returned Items lost in transit:
We cannot be held responsible for packages lost in transit. As you are responsible for returning the item(s) to us we recommend sending the package by Royal Mail and obtaining a free “certificate of posting”. For greater peace of mind, send your parcel via a Recorded/Special Delivery service.
The return address is: Staggerin’ (Returns). 23 Woodthorpe Road, Ashford, Middlesex, TW15 2RP.

We ask customers returning goods to additionally note
• All item(s) returned must be received back in its original packing, “as new” condition and suitable for resale. All original packaging should accompany any returned item including the cardboard insert. Costumes are not typically packaged in sealed bags and you can try them on. All items will be inspected upon their return to our warehouse.
• We are a retailer, so product and packaging must be returned in the same condition as you received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged we refuse the right to refund and will return the item back to you. Unsatisfactory returns will be dealt with on an individual basis.
• We cannot be held responsible for packages lost in transit. As you and/or your carrier are responsible for returning the item(s) to us, we recommend sending the package by Royal Mail and obtaining a free“certificate of posting” or for greater peace of mind sending your parcel via a Recorded/Special Delivery service.
• We process all refunds within 30 calendar days, however 95% of refund transactions take place within the first 7 days. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.
• Should any product be faulty, you should inform us immediately and we will happily refund or exchange it for you. Please email us at dispatch@staggerin.com within 7 days from the date of delivery, or where this was not apparent on reasonable inspection (i.e. not inspected as it was given as a gift) within 7 days after discovery or 30 calendar days after delivery, whichever the earlier.
• In the event of Staggerin’ sending you a replacement for a damaged, defective or wrong item, you must return the item to Staggerin within 30 days. Staggerin’ reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Staggerin confirms we will issue a replacement.

What sizes do your costumes fit?
We have many international suppliers, and as with high street shops, each has slightly different size choices. Every costume listed on the website has individual sizing within the “More Info” box. All sizes stated are manufacturer’s recommendations although where possible we will note if feedback leads us to believe costumes come up larger or smaller than expected.

Female Costumes
One-Size (fits most adults up to size 14)
X-Small (dress size 6 – 8)
Small (dress size 8 – 10)
Standard (dress size 10 – 12)
Medium (dress size 10 – 12)
Large (dress size 12 – 14)
Fuller Figure (dress size 16 – 20)
X-Large (dress size 16 - 20)
Size 8 (euro size 36)
Size 10 (euro size 38)
Size 12 (euro size 40)
Size 14 (euro size 42)
Size 16 (euro size 44)
Size 18 (euro size 46)
Size 20 (euro size 48)

The costume manufacturers state that all “One Size” costumes fit up to a dress size 14. Please note that the “PVC” costumes do not stretch and from customer feedback come up small. On the other hand, one-size “Gown” styles or unisex outfits will allow for larger sizes than the stated dress size 14.
As a rule of thumb, costumes with a belt tend to fit the larger sizes and often can be worn as a “shirt” without the belt. You can always team it with a smart pair of trousers or a skirt – something we’ve seen work well with many of the “sexy” range.

Male Costumes
One-Size (fits most adults up to chest size 42)
X-Small (up to chest size 36)
Small (chest size 36 - 38)
Standard (chest 38 – 40)
Medium (chest size 38 - 40)
Large (chest size 40 - 42)
X-Large (chest size 42 – 46/48)
Fuller Figure (chest 44 – 50)
Chest 38 (euro size 48)
Chest 40 (euro size 50)
Chest 42 (euro size 52)
Chest 44 (euro size 54)
Chest 46 (euro size 56)
Chest 48 (euro size 58)
Chest 50 (euro size 60)

The costume manufacturers state that all “One Size” costumes fit up to a “Large” (Jacket size 42”) however some of the gown type costumes (i.e. Monk costume) will allow for larger sizes.

Children’s Costumes
We have a number of different sizing guidelines for our children’s costumes. Please refer to individual products for exact sizing information. In general the following will apply:

Infant (12 – 24 months) – Up to 92cm
Toddler (2 – 3 years) – Up to 98cm
Small (3 – 4/5 years) - Up to 110cm
Medium (5/6 – 7/8 years) – Up to 130cm
Large (8/9 – 10/12 years) – Up to 150cm
2 – 3 years (98cm)
3 – 4 years (104cm)
5 – 6 years (116cm)
7 – 8 years (128cm)
9 – 10 years (140cm)
11 – 12 years (152cm)
13 – 14 years (164cm)

Privacy Statement
Privacy is a real concern for us at staggerin.com. We will not send unsolicited e-mails or use any other form of communication to reach you unless you have explicitly given us permission to do so.
If you do register – Don’t worry, we won’t inundate you with millions of e-mails, and won’t pass on your details to anyone else either. (In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - “We do not send random marketing emails to personal email addresses (spam).”
We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail, ParcelForce and other carriers. By using our web site you consent to us using the personal information you have given to staggerin’ and our trusted partners, as outlined in this Privacy Policy.

How Secure Is Information About Me?
We guarantee that every online purchase you make from our store is a secure transaction. We work hard to protect the security of your information during transmission and our site uses the strongest commercially available level of encryption: 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone other than Staggerin’. As you enter the checkout section of our site the padlock symbol in the bottom-right of your browser will confirm that you have entered our secure area.
Staggerin’ conforms to the requirements of the Data Protection Act, 1998 and is registered with the information commissioner. Our Data Protection Registration number is: PZ8737601
We are also accredited by SafeBuy. The SafeBuy operation is monitored by TrustUK, the industry self-regulation body established in 2000 with the support of the UK government. The SafeBuy Code of Practice is approved by TrustUK’s independent Accreditation Committee, chaired by Lord Borrie QC, former Director General of the Office of Fair Trading. Our accreditation number is 409031. Please click on the Safebuy logo to view our details.

It is important for you to protect against unauthorised access to your payment details and to your computer. Be sure to close your browser (e.g. Internet Explorer/Netscape) when you finish using a shared computer.

Cookies
Cookies are small amounts of data sent to your web browser by a web server. They cannot harm your machine in any way as they are small text files with simple information in them. You can see them as small text files inside your 'Temporary Internet Files' folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We don't use cookies to track individuals, collect any data about you or your computer, nor do they contain any form of usage tracking software or spyware.
In the unlikely event you experience problems with our site when you try to buy items, please check your web browser security settings before contacting us and reporting a problem. If you have set your Security Settings in Internet Explorer to 'high' you have disabled cookies. Our site uses cookies to provide some features such as remembering the contents of your Shopping Basket. To use the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for "Safe browsing but still functional". Alternatively you can add staggerin.com to your list of ”trusted” sites.

Trademarks Product Images & Copyright
Staggerin’ makes every effort to maintain clear descriptions and use up-to-date images that are representative and truly reflect the items on sale. It is important to note that colours may vary slightly from those seen on-screen dependent on monitor, screen resolution and display settings. Staggerin’ makes no representations or warranties as to the Content's accuracy, correctness or reliability.

You may view, print out and save our product images and descriptions for the sole purpose of assisting your purchase decision. All product images and text are copyright of staggerin.com and unauthorised use, particularly commercial (non-personal) use may result in court proceedings. If product photos are required for promotional use, please contact the staggerin team so that we may arrange supply of good quality images and a written limited-term copyright grant.
There may be links to other websites from the Staggerin’ website; however, these other websites are not controlled by Staggerin’ and we are not responsible for any content contained on any such website or any loss suffered by you in relation to your use of such websites.

This website is owned and operated by Staggerin’. All of the content featured or displayed on this website, including, but not limited to, text, graphics, photographs, moving images, sound, illustrations and software ("Content"), is owned by Staggerin’, its licensors and its content providers. Staggerin’ and staggerin.com are registered trademarks of Teamus Ltd. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.

We reserve the right to change our Terms and Conditions, prices, and information featured on this website without notice.